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Bikesh Tandukar

BFSI Knowledge • Calculators • Training

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Institutional Capacity Building

Corporate Training & Executive Workshops

Curated executive modules delivered for life/non-life insurance firms, commercial banks, and financial institutions across Nepal. Facilitated by Bikesh Tandukar — Executive L&D, Insurance Institute of Nepal.

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Masterclass
1 Day Masterclass

Customer Centricity & Claims Settlement Excellence

Customer Care Executives, Claims Investigators, Agency Managers

Elevating the policyholder journey from onboarding to final claim disbursement, establishing institutional credibility through transparent and prompt dispute resolution.

Core Syllabus:
Service blueprinting in insurance customer touchpoints
Streamlining documentation & reducing turnaround times (TAT)
Empathetic communication during bereavement and catastrophic claims
Handling regulatory escalations and policyholder grievances
ExecutiveIn-Person Executive Workshop
1 - 2 Days Intensive

Executive Leadership & Team Excellence in BFSI

Senior Managers, Department Leads & High-Potential Executives

Developing strategic agility, emotional intelligence, transformational leadership, and high-performance team coaching tailored for banking and insurance leaders.

Core Syllabus:
Strategic alignment and translating vision into operational KPIs
Cross-functional communication & conflict resolution in BFSI
Coaching and mentoring subordinate talent for leadership continuity
Navigating market volatility and organizational restructuring
Regulatory FocusCorporate Cohort
2 Days Intensive

Insurance Regulatory Compliance, Governance & AML/CFT

Compliance Officers, Internal Auditors, Company Secretaries

Comprehensive review of Nepal Insurance Authority (NIA) directives, corporate governance codes, Anti-Money Laundering (AML/CFT) reporting protocols, and ethical standards.

Core Syllabus:
Current regulatory mandates of Nepal Insurance Authority
Know Your Customer (KYC) and Suspicious Transaction Reporting (STR)
Internal controls, risk-based auditing, and statutory disclosures
Ethics, fiduciary duty, and avoiding reputational liability
High DemandCorporate Cohort
2 - 3 Days (Customizable)

Insurance Operations, Underwriting & Risk Assessment

Underwriting Officers, Branch Heads, Credit & Risk Analysts

Deep-dive operational masterclass focusing on modern underwriting principles, risk identification, claims evaluation, and fraud mitigation in the Nepalese insurance landscape.

Core Syllabus:
Actuarial principles and mortality/morbidity fundamentals
Financial and medical underwriting assessment standards
Risk classification, reinsurance dynamics & retention limits
Case studies from Nepalese life and non-life claims
Need a Custom Training Program?

Bespoke institutional training programs can be designed for your organization. Contact Bikesh Tandukar with your training objectives and headcount.

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