Customer Centricity & Claims Settlement Excellence

Target Audience: Customer Care Executives, Claims Investigators, Agency Managers

Elevating the policyholder journey from onboarding to final claim disbursement, establishing institutional credibility through transparent and prompt dispute resolution.

Core Syllabus Highlights

Service blueprinting in insurance customer touchpoints
Streamlining documentation & reducing turnaround times (TAT)
Empathetic communication during bereavement and catastrophic claims
Handling regulatory escalations and policyholder grievances

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Program Facilitator

Bikesh Tandukar

Executive — Learning & Development, Insurance Institute of Nepal (IIN)

Designs and delivers executive capability programs for banking, insurance, and financial institutions across Nepal. Empirical researcher in insurance efficiency and BFSI human capital development.